Office of Information & Technology Services
On this page:
The mission of the Office of Information & Technology Services is to provide the integral services, support, and solutions to deliver current technologies that enhance the productivity and success of the teaching, learning, and work environment.
ITS is committed to provide a variety of technology services including online resources for teaching, remote learning, and collaboration. Our core IT infrastructure includes superior Wi-Fi, computer labs with the latest software, and innovative digital classrooms to advance student success.
To maximize our services, we provide free Office 365 for all 星空传媒 users. Students also enjoy free Windows 10, free printing services, and free help desk support. Students, faculty, and staff receive free online and instructor-led training programs for software and device usage.
On this page:
There are several ways to reach our friendly ITS Help Desk staff. You may email, call, or visit our desk with no appointment needed. After hours, you may still send us an email or leave us a voice mail.
Location:聽Roush Hall Room 005, 27 S. Grove St.
笔丑辞苍别:听614-823-3100
Email: helpdesk@otterbein.edu
Academic Term Hours:
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Monday: 7:30 a.m. - 9:00 p.m.
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Tuesday-Thursday: 7:30 a.m. - 5:00 p.m. and 5:45 p.m. - 9:00 p.m.
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Friday: 7:30 a.m. - 5:00 p.m.
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Saturday: 11:00 a.m. - 1:00 p.m.
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Sunday: 1:00 p.m. - 5:00 p.m.
*We can only guarantee someone to be at the Helpdesk during the hours of 8:30 a.m. - 4:30 p.m. If there is no one at the Helpdesk, please call or email us as we are off running a ticket and will be back shortly!
Learn more about the many resources and services ITS offers to the campus community:
Useful Shortcuts
ITS provides access to systems and online resources for authenticated 星空传媒 users. Below are the shortcuts to the standard systems and services for your convenient logon.
星空传媒 Intranet
My O-Zone is 星空传媒’s portal and intranet for 星空传媒 authenticated users. My O-Zone connects you with all things 星空传媒 from information to news and events plus a portal to get to all 星空传媒 resources. Because it is role-driven, you will see the information customized for you depending on if you are a student, faculty member or employee. You can also easily access your Self-Service Banner account via single sign-on. Log in to My O-Zone and select Banner and no need to logon again or remember your ID number or PIN.
Training
Hoonuit is 星空传媒鈥檚 professional online learning provider. Hoonuit provides online on-demand videos to build skills in software applications, Brightspace, digital technology, faculty development, student success, professional development, and compliance. 星空传媒 authenticated users can access the training programs and registration form on Information Technology鈥檚 web page.
Computer Labs & Classroom Technologies
Our digitally enhanced classrooms and labs have many features. Presenters and instructors may utilize an installed computer or bring their own and connect with provided adapters. There are eight public labs that feature Windows systems and enterprise software聽including Office 365, Windows 10, and Adobe CC. Black and white printing and scanning services are also provided in the public labs and Library. For those that prefer iMacs, they are conveniently located in the Library.聽 Campus labs are located in Roush Hall, Towers Hall, the Art & Communication Building, the Science Center, and the Library. In addition, there are numerous departmental labs with curriculum-specific software installed. Students do not need to purchase potentially expensive curriculum software for their own computing systems and may use the departmental labs outside instruction time for this purpose.
Ethernet & Wi-Fi
Note: Wireless gaming is not supported. Please use the wired Ethernet service in your residence hall to game online. Wireless media streamers are not supported. Use media streamers with Ethernet adapters.
星空传媒 University provides a high speed 5G Wi-Fi network to all of the academic and administrative buildings, residence network, and select green spaces. Wireless devices connect 星空传媒 users to either 鈥溞强沾経鈥� or 鈥渆duroam鈥� with their username (e.g. smith1) when on campus and smith1@otterbein.edu when using eduroam off campus. Eduroam additionally connects 星空传媒 users at thousands of institutions across the world.聽
Online Information System
Self-Service Banner
星空传媒 University uses the Ellucian Banner Self-Service software to provide secure, easy access for faculty, staff, and students to view and maintain their data in the聽Banner administrative database. Student Self-Service provides students with access to their student’s class schedule, grades, unofficial transcript, accounts receivable information, and the ability to register for classes.聽Faculty and Advisor Self-Service provides faculty access to their class schedule, class rosters, class wait lists, registration overrides, registration add/drops, curriculum information about their students, and the ability to enter and change grades.聽Employee Self-Service provides employees with access to their leave balance, pay stubs, benefit information, and W-2’s.
Logons:
聽星空传媒 ID and Banner PIN required for this direct logon.
聽星空传媒 authenticated users聽can also access Self-Service Banner from My O-Zone which uses聽single sign-on. This navigation only requires your network logon.
Student Printing
For resident students, bringing your own printer to campus is not necessary and depends on your preference. Printing services are provided in public computing labs and in the Library circulation area. Students are provided 600 free black and white printed copies per semester, then there is a $.06/copy fee for extra printing. Color copies are available on-site in the Copy Center located in the garden level of Towers Hall. Price for a color copy is $0.18 per copy when printed one-sided on color copy paper. Additional cost will apply if color stock or photographic paper is requested. Students may print from their own Windows or Mac OS X computer using the PaperCut client.
For more information on printing and using PaperCut, authenticated users can go to聽Information Technology’s web page.
Software & Mobile Applications
Free Software
星空传媒 faculty, staff, and students are provided a free Microsoft Office 365 account which includes 1TB of free OneDrive storage through Microsoft鈥檚 ProPlus Program. In addition to Office 365, 星空传媒 users can install the full suite of Office applications on up to 5 PC and/or Mac computers, and 5 tablets (iPad or Windows). Office mobile apps are also accessible on iPhone and Android and are automatically included with Windows phones.
- Office 365 ProPlus for PC 鈥� full versions of Office 365: Word, PowerPoint, OneNote, Excel, Access, Publisher, Outlook, Skype for Business and InfoPath.
- Office 365 ProPlus for Mac 鈥� full versions of Office 365: Word, Excel, PowerPoint, Lync and Outlook
- Office for iOS and Android tablets 鈥� create, edit, view and print from mobile-optimized versions of Word, Excel, PowerPoint and OneNote
- Office Mobile for iPhone 鈥� Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business
- Office Mobile for Android phones 鈥� Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business
Computer Preparation
Update with a free installation of Windows 10 from under the Students tab. If you need assistance, please bring your Windows system to the help desk for free service.
If you are in the market for a new computer purchase, please visit this link for information on items to consider before you buy.
For those bringing a gently used PC, please visit this link for guidelines on recommended minimum requirements.